Huckberry | Fillogic

Retailers face significant challenges with returns management, including high fraud rates, excessive costs, and environmental impact. To address these issues and maintain customer satisfaction, Huckberry partnered with Fillogic to revolutionize their returns process.

As a result, Huckberry implemented Fillogic's Local Market Hub solution, which processes returns locally using existing infrastructure like shopping malls. By combining this with Narvar's post-purchase experience platform, they created a seamless returns management system that benefits both the company and its customers.

Through their proprietary approach of local inspection and consolidation, Fillogic helps Huckberry maintain free returns for trusted customers while dramatically improving business metrics. The partnership has delivered exceptional results: a 20% reduction in returns costs, 95% decrease in fraud expenses, and 90% of returns restored to first-quality status for resale.

Fillogic's innovative Local Market Hub solution is transforming Huckberry's returns from a business cost into a growth driver, while simultaneously reducing environmental impact and maintaining high customer satisfaction. The implementation demonstrates how retailers can effectively combat returns challenges without compromising their customer experience or profitability.